Contact informations
GSM: 0040722224072, 00447748314696
e-mail: madalina_seidel@yahoo.com

Profile
A well trained professional, with enthusiastic attitude; ready to take new challenges within customer oriented position and public relation in the customer service industry. Good team player and self motivated willing to work in a challenging environment, ready to bring benefits to company and to the team.

Professional experience
2011-present: Business Development Manager IHG – European Sales Centre, Denham,UK
2009-2011: Senior Sales Manager – Hotel Crowne Plaza*****, Bucharest
2007-2009: Tourism Coordinator – Hotel Sofitel****, Bucharest
2006-2007: Reservation Agent – Hotel Sofitel****, Bucharest
2005-2006: Reception Team Member – Accor Novotel***, Southampton
2002-2005: Reception Team Member/Trainer – Le Club****, Hotel Sofitel****, Bucharest

Academic background
1998-2000: Iulia Hasdeu, Language College
2001-2005: University of Bucharest, BA in Psychology, Sociology and Social work
2008-2009: Romanian American University, Master-Marketing

Skills and qualifications
Accounting for non–accountants, Communication Keys, Telephone sales Techniques, Welcoming guests, Negotiation, Service Extraordinaire

Other skills
Computer literacy: Magic POS, Hotix, Microsoft Office, Fidelio, TARS, Opera, Medallion, Delphi
Language proficiency: Romanian, English, French and Spanish